Why is My Water Cloudy?
See our information on why your water may appear cloudy in the winter.
The Water Division is Hiring!
The Water Division has immediate job openings for the following positions:
Carpenter, Chemist I, Civil Engineer II, Construction Equipment Operator I , Construction Equipment Operator II, Electronic Control Systems Technician, Heavy Equipment Operator I, Heavy Equipment Operator II, Programmer Analyst I, Stationary Engineer, Utility Locator, Water Maintenance Technician, Water Maintenance Foreman, Water Meter Worker, Water Plant Maintenance Mechanic, Water Treatment Plant Operator
Emergency Bill Pay Assistance
City of St. Louis residents who have fallen behind on paying their water bill and have suffered financial hardship due to the COVID-19 pandemic can now apply for financial assistance from a new pool of funds. Please see the following website for more information:
Online Account Access
Access your account and pay your water bill online
New Account Application
Set up a new account with the Water Division
If your water needs to be turned back on, use the form available here
Frequently Asked Questions
Review some of the questions and/or problems most frequently addressed by our Customer Service department.
Hydrant Use Permits
Get a permit to use a city fire hydrant for your event
Apply for a new tap to an existing water main for new construction projects
Facility Information Request
Request information about city water facilities
Register to autopay your city utility bills.
Learn about how water billing rates are set
Find comprehensive information on the policies and regulations regarding Water Division appurtenances.
The Water Division regularly publishes documents about our operations for the public. These include Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, public financial statements, and jobs with the City of St. Louis.
Here you can read Consumer Confidence reports that summarize information about the water system and compliance with drinking water rules, and learn about the water treatment process.
Here you will find contact information for the Water Division that you can use to report any problems with your water service, or if you would like to report an open fire hydrant or running water in the street.