Payments may be made at the following locations:
Payments may also be made securely online:
Checks, money orders, and traveler’s checks are accepted. Cash is only accepted in the Collector of Revenue’s office.
All checks must be made payable to “Gregory F.X. Daly, Collector of Revenue.”
Yes!
A Direct Payment Plan can be employed, which allows you to pay water bills directly from your checking or savings account. We will send you a billing notice that gives you all the information you receive now, but the payment amount is automatic. This service is free and you can cancel anytime. To receive a form for the Direct Payment Plan, call the St. Louis Collector of Revenue’s Office.
To enroll in auto pay using a credit or debit card please visit the PayitStLouis website. Fees may apply.
To maintain a good credit rating, you should pay your bill within twenty (20) days of billing date.
We know that navigating financial difficulties can be stressful, and we are committed to providing solutions. To avoid immediate water service disconnection,
please contact us to discuss your situation and explore the various resources available to you. Please reach out to our customer service team today to discuss options in ways we can help you get back on track with your water account. We are here to listen and help find a solution that works for you.
Repayment plans are available through the Collector of Revenue’s Office. These plans can help you manage your outstanding balance over time.
We are dedicated to serving our community, and that includes supporting our customers through difficult times.
We can help. Please contact us today.
To pay your bill through the Water Division:
To pay your bill through the Collector of Revenue:
To pay using a credit or debit card please visit the PayitStLouis website. Fees may apply.
Bills are mailed out to customers quarterly (every 3 months).
Water rates are set by the Board of Aldermen.
These rates are established to meet the financial needs to maintain, operate, and improve the water works facilities of the City.
If you are a residential water user, contact customer service to schedule a fixture count inspection.
Once a fixture count inspection has been completed the Water Division will compare your estimated flat rate against the current average water bill to determine your eligibility.
To calculate what your flat rate and metered rate would be, view our Water Rates.
For a meter to be set a meter box must be installed by a licensed plumber on the outside of your property.
Once a meter is ready to be set, please contact Customer Service at (314) 771-2255 for further assistance.
Water Line Insurance covers the maintenance of eligible residential customers’ water lines from the main in the street up to and including the customers’ stop boxes.
The residential property owners remain responsible for the maintenance of the line from the stop box to the house/building. The property owner actually owns the entire service line, including that portion covered by the insurance program. The insurance program, therefore, only covers certain maintenance and repair costs; it does not cover liability for damage or accidents.
Sewer and Water bills are separate because they are maintained by two different entities.
The Metropolitan St. Louis Sewer District manages the sewer and sewer treatment facilities. The City of St. Louis Water Division, governed by the Board of Alderman, provides water service.
If your water service has been turned off due to a delinquent bill, service can only be restored after we have received the following:
Payment confirmation
A completed, signed turn-on slip
Please have money order or check for the amount of your bill plus the service charge, and your water service will be restored as soon as possible. (There may be a delay in the restoration of water service at night depending on work loads or emergency repair activities.)
You will be required to sign a note of responsibility authorizing the Water Division to turn the water service back on. This authorization releases the Water Division from liability for property damage which could occur as a result of the water service being restored.
If your water service is shut off for a plumbing emergency and you decide to leave it off, you will continue to be billed for service until we receive a written request to terminate the account.
Water service may be restored at the following locations:
Your water will be disconnected if you fail to pay your bill. If you want to have your service disconnected for any other reason, please contact the Water Division in writing. Your letter can be mailed to Customer Service.
Whether you move to a new location inside or outside of our service area, please notify us, in writing, when you are moving so we may get a final read. If you know who is taking possession, please let us know this so their service will not be interrupted. Please send this information to Customer Service, including your address and account number.
If you are moving to a new address within our service area, we will arrange at the same time to open a new account for you.
You are responsible for all bills at your old address until we receive notification from you and can arrange for an actual final read.
The Water Division may issue a boil water advisory when there is concern a problem with drinking water may exist, but it has not yet been confirmed. This may be done, for example, after very low water pressure or a main break event and while waiting for the results from tests for confirmation in water samples collected for bacteriological analysis. The analysis results should be available the next day.
A boil water order is issued by the Missouri Department of Natural Resources to public water systems when a threat to the public health exists, or is likely to exist, that boiling the water will remedy. The public water system is then required to notify consumers as soon as possible, and by the most effective methods, that need to boil their drinking water.
Boil Water Advisories and Orders are always listed on our website and the City of Saint Louis Website. Information is also distributed to the local news media as well.
If you would like to be notified any time these events are posted to our website, please sign up for the City’s Emergency Alerts through NotifySTL.
The following steps need to be taken:
Water used for bathing does not generally need to be boiled.
Supervision of children is necessary while bathing or using backyard pools so water is not ingested. Persons with cuts or severe rashes may wish to consult their physicians.
The presence of fecal coliform or E. coli bacteria is a common cause for issuing a boil water order.
Other instances include low water pressure and inadequate levels of chlorine at systems that require chlorination. High turbidity levels, cross connections, inadequate treatment techniques and the presence of other microbial pathogens such as Giardia or Cryptosporidium are potential causes for boil water orders that occur less frequently.
Disease symptoms may include diarrhea, cramps, nausea and possible jaundice and associated headaches and fatigue.
These symptoms, however, are not just associated with disease-causing organisms in drinking water; they also may be caused by a number of factors other than your drinking water.
Persons with reduced immune function, infants under six months in age, and the elderly are more seriously impacted by water-borne disease.
Immune function may be reduced due to chemotherapy for treatment, organ transplants or diseases such as HIV/AIDS. Persons in these groups need to contact their personal physicians for additional information.
Buying bottled water may be a feasible alternative to boiling drinking water when under a boil water order.
Bottled water operations are routinely inspected, and samples are analyzed by state health agencies. This offers a safe source of water for drinking, cooking and brushing teeth.
To learn more about your drinking water, call the Missouri Department of Natural Resources.
If you are served by a public water system, call the EPA’s Safe Drinking Water hotline.
If you get your drinking water from a private well, contact the Missouri Department of Health.
For more information:
In November 2024, the City of St. Louis Water Division contacted through the mail all property owners whose service line material is categorized as lead, galvanized requiring replacement, or unknown. Water customers were asked to respond to a survey online or by phone to help the Water Division update its inventory.
The Missouri Department of Natural Resources has created this video guide to help identify your service line material.
Service lines are entirely owned by the property owner.
The City of St. Louis Water Division is aggressively pursuing grant funding to pay for replacement of lead service lines on behalf of the property owners; this program will require applications and have eligibility requirements. At this time, City ordinances do not allow for the replacement of privately owned lead service lines using revenues collected through water rates. The City is developing a zero-interest loan program to assist property owners who choose to replace their lead service lines at their own expense.
Currently, property owners are responsible for replacing service lines, because service lines are owned by the property owner.
However, the City of St. Louis has applied for federal funding, through the Bipartisan Infrastructure Law, to provide financial assistance for qualifying property owners seeking to replace lead service lines. While the City is developing our lead service line replacement plan, we cannot currently give more specific information about this assistance until the plan has been completed and a replacement program to distribute the funding has been implemented.
Yes!
Exposure to lead in drinking water can cause serious health effects in all age groups. Infants and children can have decreases in IQ and attention span. Lead exposure can result in new learning and behavioral problems or exacerbate existing learning and behavioral problems. The children of women who are exposed to lead before or during pregnancy can have an increased risk of these adverse health effects. Adults can have increased risks of heart disease, high blood pressure, kidney, or nervous system problems.
Lead in drinking water, although rarely the sole cause of lead poisoning, can significantly increase a person’s total lead exposure. Infants who drink baby formulas and concentrates that are mixed with water containing lead are particularly at risk. The EPA estimates that drinking water can make up 20% or more of a person’s total exposure to lead.
For more than 20 years, the City has been treating its water with an optimized corrosion control treatment strategy, which minimizes the absorption of lead from customers’ service lines or internal plumbing. The Water Division routinely tests City water, and this treatment has been shown to be effective in keeping lead levels in customers’ homes well below the U.S. Environmental Protection Agency action level of 15 parts per billion, and also well below the 10 ppb action level set to take effect in 2027. The Water Division tests water quality at the treatment plants multiple times a day and tests the water at a representative sample of homes with lead service lines to meet the EPA’s regulatory requirements for compliance.
