Replacement of excavated soil and material around a main or service line repair. The exposed area is refilled with rock and compacted to street level
Boil Water Advisory
A precautionary notice that is issued when there is potential for water contamination. Water should be boiled before drinking or cooking in at-risk populations
Boil Water Order
Mandatory notice issued when there is known and confirmed contamination of the water supply. All affected customers and businesses should boil water before consumption
CCF
One Hundred Cubic Feet
CF
Cubic Foot
Corp (Corporation Stop)
Valve inserted into tap site to allow flow to service line
CR
Chain of Rocks Water Treatment Plant
Curb Stop (also Stop Box)
Valve at property line controlling water service
Department of Public Utilities
Comprised of the Water Division and the Communications Division
Dig and Determine
Excavation to locate or assess an issue with an underground water main or service line
Flat Rate
Fixed water rate bill that is determined by component count and not water usage
Flushing
Controlled release of water to clean mains and improve quality
GPG
Grains per gallon
HB
Howard Bend Water Treatment Plant
Hose Bib
Exterior faucet often used to trace water lines or detect low pressure
Loopers
Traffic safety post
Main (also Water Main)
Pipes distributing water throughout the water system
Main Break
Rupture of a water main
Main Repair
Work order to fix a damaged water main and restore back to full service
Meter Rate
Usage-based water billing. Usage is determined by a meter attached to the service line
MG/L
Milligrams per Liter. Common measurement for unit concentration
MGD
Million Gallons per Day. Common measurement for plant production
Non-Revenue Water
Water produced at the plant, but not billed due to leaking pipes, theft, or meter error
NTU
Nephelometric Turbidity Units, gauging visibility
PFAS
Per- and polyfluoroalkyl substances
PFOAS
Perfluorooctanoic acid substances
pH
Measurement of alkalinity vs acidity
Restoration
Finished work on job: asphalt, paving, landscaping
Service Line
Pipe connecting the water main to a building or structure
Service Line Replacement Fund
Fund for restoration of residential service line leaks occurring between the main and the Tee-head
Service Request
Internal request to investigate a site or citizen concern
Service Tap
Connection point of service line and water main
Shut
To cease water service to an account or entity
Shut-off Valve
Valve used to stop water flow in service line
Stop and Waste Valve
Shut-off valve inside the home
Stop Box (also Curb Stop)
Access point for exterior shut-off valve (See: Tee-head)
Tee-Head
Access point for exterior shut-off valve (See: Stop Box)
Temporary Assistance Program
ARPA Program that provides financial assistance to eligible water customers
Turbidity
Measure of suspended particles affecting water clarity
Valve
Device used to control water flow within a system
Work Order
Internal request to perform maintenance or service
