Ordinance 72168 Now in Effect

On November 1, 2026, Ordinance 72168 went into effect.

What does the ordinance do?

  • Addresses aging infrastructure
  • Improves billing accuracy
  • Modernizes the City’s water management

 

What does it mean to you?

Water meter installation will now be required:

  • on all NEW construction
  • on all rehabilitation projects requiring a NEW service line
  • all NEW service line connections and replacements

 

Who is NOT affected?

Existing flat-rate customers not performing major rehab or repairs requiring new water service lines

 

This is just one more important step in our mission to provide safe, reliable, and economical drinking water to all who live, work, and play in St. Louis.

Learn more about Ordinance 72186.
Routine, Federally-Mandated Lead Letters Mailed

Soon, you may be receiving a routine, federally-mandated letter informing you of the potential dangers of lead. These are in no way meant to alarm or indicate any risk to you or your home. As stated, these are completely routine, and required.

As always, we are proud to inform you that your water is safe to drink!

Still, your assistance is being requested to help us complete our inventory of the service lines in our water distribution system.

How you can help

  • Identify the material of your service line.
  • Report your findings at quality@stlwater.com or call us at (314) 771-2255
  • Then, rest assured that the stringent corrosion control strategies in our water treatment process ensure that we continue to provide the safest possible drinking water to our customers.
Tornado Recovery Assistance Available

Enrollment is open through October 31, offering a 50% water rate reduction through December 2028 and a 50% credit on delinquent balances since May 2025.

Residents can enroll online below or apply in person by visiting the STLRecovers Outreach Center at 4401 Natural Bridge. If you have any questions about our assistance programs, contact the Water Division at (314) 771-2255.

The St. Louis Water Temporary Assistance Program also remains available, providing up to a $500 credit toward delinquent balances for households impacted by COVID-19. Applications are due by September 30.

Apply Today

City of St. Louis

Water Division
Yesterday. Today. Tomorrow.
Report Issue
Outages (…)

Citizens Asked to Participate in Service Line Inventory

  • Education and Learning, Water Quality & Safety, Water U

Routine, federally-mandated letters regarding the dangers of lead have begun arriving in customers mailboxes.  While the letters are not meant to indicate an immediate danger to any particular household, these annual reminders do act as an important educational piece while asking customers to assist the Water Division’s as it attempts to inventory the service line materials of its customers.

Currently, responses indicate over 10,000 or so homes with lead service lines. An additional 1,000 have been identified as galvanized steel, while some 31,000 have been identified as being non-lead.  Still the composition of 60,000 lines remain unknown.

The Water Division is asking customers to visit https://www.stlwater.com/resources/get-the-lead-out/ to learn how they can help in completing this vital first phase of its lead mitigation efforts.