City of St. Louis Water Division Homepage


Curtis B. Skouby, P.E.
Director of Public Utilities

Curtis B. Skouby, P.E.
Water Commissioner

City of St. Louis Water Division
Dept. of Public Utilities
1640 S. Kingshighway
St. Louis, MO 63110

(314) 633-9000

Click Here for Directions




Frequently Asked Questions- Customer Service



HOW DO I PAY MY BILL?

You may pay your bill in person at our office at 1640 S. Kingshighway, Monday through Friday from 8 a.m. to 5 p.m., or at City Hall, Room 109 from 8 a.m. to 5 p.m. You may also mail your payment to one of the following locations.

Gregory F.X. Daly
Collector of Revenue
City Hall, Room 109
1200 Market Street
St. Louis, MO 63103
  
Gregory F.X. Daly
Collector of Revenue
P.O. Box 66787
St. Louis, MO 63166

Checks, money orders, and travelers checks are accepted. No cash is accepted.

All checks should be made payable to "Gregory F.X. Daly, Collector of Revenue."

Beginning February 1, 2008, you may now also pay your bill online. Click Here for online account access and payment.


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CAN I AUTOMATICALLY PAY FOR MY WATER BILL?

Yes. A Direct Payment Plan can be employed, which allows you to pay water bills directly from your checking or savings account. We will send you a billing notice that gives you all the information you receive now, but the payment amount is automatic. This service is free and you can cancel anytime. To receive a form for the Direct Payment Plan, call the St. Louis Collector of Revenue's Office at (314) 622-4179, from 9 a.m. to 5 p.m. Monday through Friday.

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WHAT IF I FORGET TO PAY?

To maintain a good credit rating, you should pay your bill within twenty (20) days of billing date.

We give you every opportunity to settle your account. We do not like to shut off service to our customers, but if your account remains unpaid, we will have no other alternative. If you have a serious problem paying your bill, please call the Collector of Revenue at (314) 622-4179.

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HOW OFTEN ARE BILLS MAILED?

Bills are mailed out to customers every 3 months.

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HOW CAN I BE BILLED AT A FLAT RATE RATHER THAN HAVE A METER?

If you are a residential water user, contact the Water Division. If you qualify for the flat rate, we will assess whether a flat rate would be comparable to what you are paying on a meter and what the rate would be.

To calculate what your flat rate and metered rate would be, visit the Water Rates page on this web Site.

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WHO SETS THE RATES?

Water rates are set by the Board of Aldermen. These rates are established to meet the financial needs to maintain, operate, and improve the water works facilities of the City.

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WHAT DOES WATER LINE INSURANCE MEAN ON MY WATER BILL?

Water Line Insurance covers the maintenance of eligible residential customers' water lines from the main in the street up to and including the customers' stop boxes. The residential property owners remain responsible for the maintenance of the line from the stop box to the house/building. The property owner actually owns the entire service line, including that portion covered by the insurance program. The insurance program, therefore, only covers certain maintenance and repair costs; it does not cover liability for damage or accidents.

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WHY ARE SEWER AND WATER BILLS SEPARATE?

Sewer and Water bills are separate because they are maintained by two different entities. The Metropolitan St. Louis Sewer District manages the sewer and sewer treatment facilities. The City of St. Louis Water Division, governed by the Board of Alderman, provides water service.

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WHAT SHOULD I DO IF MY WATER HAS BEEN SHUT OFF?

You must go to Room 109, City Hall or to the Customer Service Office at 1640 S. Kingshighway, between 8 a.m. and 5 p.m., or Saturday, 8 a.m. to 12 p.m., or go to 4600 McRee, weekdays from 5:30 to 8 p.m. Please have money order or check for the amount of your bill plus the service charge, and your water service will be restored as soon as possible. (There may be a delay in the restoration of water service at night depending on work loads or emergency repair activities.)

You will be required to sign a note of responsibility authorizing the Water Division to turn the water service back on. This authorization releases the Water Division from liability for property damage which could occur as a result of the water service being restored.

If your water service is shut off for a plumbing emergency and you decide to leave it off, you will continue to be billed for service until we receive a written request to terminate the account.

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HOW DO I GET MY WATER TURNED OFF?

Your water will be disconnected if you fail to pay your bill. If you want to have your service disconnected for any other reason, please contact the Water Division in writing. Your letter can be mailed to Customer Service, 1640 S. Kingshighway, St. Louis, MO 63110.

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WHAT IF I MOVE AND AM ON A METER?

Whether you move to a new location inside or outside of our service area, please notify us, in writing, when you are moving so we may get a final read. If you know who is taking possession, please let us know this so their service will not be interrupted. Please send this information to our Customer Service Section, 1640 S. Kingshighway, St. Louis, MO 63110. Please include your address and account number each time you contact us.

If you are moving to a new address within our service area, we will arrange at the same time to open a new account for you.

You are responsible for all bills at your old address until we receive notification from you and can arrange for an actual final read.

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City of St. Louis Water Division